Return info

What items are eligible for return?

So Fashion accepts returns of unworn clothing items with original tags and clear garment packaging with the SKU label.

How do I initiate a return?

 Return requests must be initiated within 7 days from the day the tracking shows the delivery status and shipped back within 7 days of submission to qualify for a full refund.

When does the 7-day return window start if I receive a split package order?

The return window starts from the delivery date and time of the final package in a split package order.

What happens if I return an item that does not meet the return criteria?

Orders returned without meeting the criteria are subject to a 20% restocking fee or the return may be declined entirely.

Are shipping and handling charges refundable?

Shipping and handling charges are non-refundable.

Who is responsible for return shipping costs?

 Return shipping is the customer’s responsibility unless it was a shipping error or a damaged item.

Will I receive a notification after my return is processed?

Yes, So Fashion will email you after the return has been processed to confirm what has been done.

What items are not eligible for return?

Final sale items and non-returnable categories include bodysuits, intimates/lingerie, and swimwear.

Do I need to submit photos for returns?

Yes, some return reasons will require a photo submission. Please submit clear photos showing the issue.

Can I exchange an item instead of returning it?

  • No, So Fashion does not accept exchanges. The fastest way to get a different item is to return the original item and make a separate purchase for the new one.

Where do I send my return?

Send returns to the following address: Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748